Effective Date: 12/03/2025
At Epix IPTV, we are committed to providing world-class streaming services. We want you to be 100% satisfied with your subscription. If you encounter any issues, we offer a 7-day refund policy to ensure you have the best experience possible.
1. Technical Support First (Solvable Issues)
Before requesting a refund, please note that 99% of streaming issues (buffering, login errors, or channel loading) are related to device configuration or internet connection.
Our dedicated technical team is available 24/7 to resolve these issues for you.
We reserve the right to provide a technical solution before processing a refund.
2. How to Request a Refund
To initiate a refund request, please contact our support team via:
Email: support@epix-iptv.org
We recommend reaching out as soon as you encounter any persistent issues.
3. Refund Conditions & Eligibility
To be eligible for a refund, the following conditions must be met:
Timeframe: The request must be submitted within 7 days of your initial purchase date.
Usage: Refunds are not applicable if the service terms have been violated (e.g., using the account on more devices than allowed by your plan).
Trial Period: If you have already used a free or paid trial, the refund policy applies only to the remaining portion of your full subscription.
4. Refund Process
Once your request is received and reviewed:
We will notify you of the approval or rejection of your refund.
If approved: The refund will be processed automatically to your original payment method.
Timeline: You will typically see the funds in your account within 3-5 business days, depending on your bank or credit card issuer’s policies.
Contact Us If more than 7 business days have passed since your refund was approved and you haven’t received it, please contact us at: support@epix-iptv.org or via WhatsApp.